Partner Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main point of contact for a designated portfolio of channel partners.

• Establish trust with partner sales leads, technical teams, and executive stakeholders.

• Conduct regular business reviews to evaluate pipeline health, tackle obstacles, and align on common objectives.

• Monitor partner engagement and proactively manage risks that could impact co-sell revenue or renewals.

• Collaborate with sales, engineering, operations, and leadership to address issues and eliminate friction.

• Onboard new partners and execute enablement programs that cover ITMC and 101VOICE solutions, SLED market dynamics, and sales best practices.

• Identify co-sell opportunities, joint account planning, and avenues for expanding solutions.

• Create and sustain partner-facing training materials, playbooks, and competitive positioning guides.

• Track partner-sourced and partner-influenced pipelines and facilitate the advancement of deals to closure.

• Coordinate transitions on partner-driven deals and deployments.

• Assist with partner registrations, deal registration management, and vendor alliance activities.

• Maintain partner records, engagement logs, and pipeline data within the CRM.

• Share partner feedback and market insights to enhance ITMC's channel program and product offerings.

⛳️ Requirements

• 3–5 years of experience in channel sales, partner management, or partner success within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions context.

• Proven history of managing a portfolio of reseller or technology partners and driving partner-sourced revenue.

• Preferred experience in supporting or selling to public sector, government, or education (SLED) markets.

• Knowledge of networking, cloud, cybersecurity, unified communications as a service (UCaaS), or managed services solutions.

• Strong skills in relationship-building, facilitation, and executive-level communication.

• Experience in managing partner pipelines using a CRM platform such as HubSpot or Salesforce.

• Organized, self-motivated, and adept at managing multiple partner relationships and priorities simultaneously.

• Ability to establish credibility with partner sales and technical teams.

• Capability to translate complex solutions into partner training and tools.

• Collaborative, adaptable, and accountable in a fast-paced environment.

🏝️ Benefits

• Competitive compensation and performance-based incentives.

• Opportunities for professional growth and career advancement.

• Availability for remote work.