Partner Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage day-to-day relationships with over 200 marketplace and strategic partners.

• Serve as the main point of contact for non-technical inquiries from partners.

• Ensure successful onboarding, activation, and ongoing engagement of partners.

• Proactively identify and resolve partner-related issues, risks, and growth opportunities.

• Foster partner accountability while ensuring alignment with Hostaway's processes and expectations.

• Take charge of onboarding and activating partners.

• Monitor partner activity, engagement, and operational performance.

• Organize and oversee partner communications, including updates, campaigns, and newsletters.

• Collaborate with Product, Support, and Partnerships teams to address partner issues.

• Spot gaps in workflows and suggest process enhancements.

⛳️ Requirements

• 3-5 years of experience in Partner Success, Customer Success, or SaaS Operations.

• Excellent communication skills, both written and verbal, in English.

• Demonstrated ability to juggle multiple stakeholders and priorities in a fast-paced setting.

• Highly organized with a keen attention to detail.

• Experience in a remote, asynchronous SaaS environment.

• Availability to work with EST overlap and flexibility across time zones as necessary.

• Strong ownership mentality with the ability to work independently.

• Practical experience using collaboration and support tools like Slack and CRM platforms (e.g., Salesforce, HubSpot).

• Nice-to-Haves: Experience in SaaS startups or roles involving partner interactions.

• Familiarity with project management tools such as ClickUp, Monday.com, or Asana.

• Experience in supporting partner communications, campaigns, or enablement initiatives.

• Exposure to email marketing or newsletters (e.g., HubSpot).

• Experience working collaboratively with Product, Marketing, and Support teams.

🏝️ Benefits

• Competitive Compensation: We provide competitive salaries based on market rates in the applicant's country.

• 100% Remote: Enjoy the flexibility of working from anywhere in your country of residence—whether it's a co-working space, your home office, or even your dining room table.

• Equity: All roles in our company include valuable stock options in a rapidly growing and profitable organization.

• Values-Driven Leadership: Our Core Values are more than just words; they shape our culture and decision-making.

• Professional Growth: Our rapid expansion offers unmatched learning and development opportunities, as well as numerous paths for career advancement.

• Annual Paid Leave: The amount of leave varies by country and aligns with local and contract-specific norms.

• Geographic Specific Benefits: As an international employer, we provide various country-specific benefits such as Health Insurance and Pensions in regions where these are standard.

• Dynamic Team Culture: As a global company with team members across over 40 countries, our diverse and international culture drives our innovation and creativity, serving as a cornerstone of our success (and making it a fun place to work).