Partner Success Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Manage accounts to facilitate post-sales processes.

• Monitor your accounts for trends and overall health.

• Implement value-based account management to ensure our customers benefit from top features.

• Timely address all product-related inquiries.

• Educate customers on effective product usage.

• Provide feedback from customers to Product/R&D to assist in identifying potential new features or products.

• Analyze customer needs and develop mitigation plans with additional features to fulfill their requirements.

• Establish and promote best practices.

⛳️ Requirements

• Strong technical background with experience in cybersecurity.

• Data-driven approach with strong analytical skills.

• Experience in a cybersecurity startup is a significant advantage.

• Proven work experience as a Technical Account Manager, Sales Engineer, Product Manager (outbound), or Project Manager with at least 3 years of experience.

• International experience with security vendors.

• Ability to understand customer needs and propose timely solutions.

• Excellent verbal and written communication abilities.

• High proficiency in English.

• Fluency in Spanish is an advantage.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.