Partner Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee the onboarding process for partners and customers, ensuring they are well-prepared for sustained success.

• Establish proactive and strategic communication with key partner stakeholders.

• Conduct regular check-ins with customers and maintain effective communication plans.

• Facilitate partner-facing Quarterly Business Reviews (QBRs).

• Conduct Executive Business Reviews (EBRs) with customer leadership teams.

• Monitor partner and customer satisfaction, usage, adoption, and performance metrics.

• Serve as the main point of escalation for any issues and coordinate resolution with internal teams.

• Identify growth opportunities in partner portfolios to enhance adoption and expand revenue.

• Recognize potential risks early and develop mitigation strategies.

• Represent partner requirements and feedback across product, engineering, professional services, support, and sales teams.

• Act as a trusted advisor by understanding partner operations and demonstrating how Cynet enhances service delivery.

• Collaborate with Onboarding, Commercial, and Technical teams to foster the success of partners and customers.

⛳️ Requirements

• 3-4 years of experience in Customer Success, Partner Success, Account Management, or Channel roles.

• Over 3 years of experience in Cybersecurity, SaaS, or technical product environments (preferred).

• Exceptional written and verbal communication skills.

• Ability to work collaboratively across functions and influence stakeholders without direct authority.

• Strong analytical capabilities and business insight.

• Proven experience managing multiple customers or partners at the same time.

• Fluency in English and Spanish is required.

• Proficiency in Portuguese is a plus.

• Understanding of MSP/MSSP/VAR operational frameworks.

• Experience in driving adoption, realizing value, and enhancing retention.

• Capability to navigate both business outcomes and technical specifics.

• Confidence in presenting to both technical and executive stakeholders.

• Ability to foresee potential issues before they arise.

• Competence in managing several accounts simultaneously.

• Skill in identifying opportunities for growth.

🏝️ Benefits

• Comprehensive health benefits.

• Employee assistance programs.

• Annual wellness allowance.

• Flexible working hours.

• Work-from-home allowances.

• In-office perks.

• Dedicated time for learning and self-development.

• Generous vacation and wellness time off.

• Country-specific holidays.

• Paid parental leave for all caregivers.

• Country-specific life insurance.

• Retirement programs.

• Mobile phone expense reimbursement.

• Gym expense reimbursement.

• Office lunches.