Partner Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage relationships within Cynet’s North America and LATAM partner ecosystem, which includes MSPs, MSSPs, resellers, and direct customers.

• Create value, facilitate adoption, guide enablement, and ensure the long-term success of partners and customers.

• Work in conjunction with the Onboarding team to facilitate a seamless transition into ongoing success.

• Offer strategic advice and convert partner and customer feedback into actionable steps.

• Proactively handle risks, escalations, and growth opportunities in collaboration with Commercial and Technical teams.

• Supervise the onboarding processes for partners and customers to ensure readiness for sustained success.

• Maintain proactive strategic communication with partner stakeholders.

• Conduct regular customer check-ins and create communication plans.

• Host partner-facing Quarterly Business Reviews and customer Executive Business Reviews.

• Monitor satisfaction, usage, adoption, and performance metrics.

• Act as the primary escalation point and coordinate efforts with internal teams.

• Identify opportunities for adoption growth and revenue expansion within partner portfolios.

• Detect risks early and implement appropriate mitigation strategies.

• Advocate for requirements and feedback across product, engineering, professional services, support, and sales teams.

• Serve as a trusted advisor by understanding partner operations and how Cynet enhances service delivery.

⛳️ Requirements

• 3-4 years of experience in Customer Success, Partner Success, Account Management, or Channel roles.

• Over 3 years of experience in Cybersecurity, SaaS, or technical product environments (preferred).

• Exceptional written and verbal communication skills.

• Ability to work cross-functionally and influence others without formal authority.

• Strong analytical skills and a solid understanding of business principles.

• Proven ability to manage multiple customers or partners at once.

• Proficiency in English and Spanish is required.

• Knowledge of Portuguese is a plus.

• Familiarity with MSP, MSSP, and VAR operational models.

• Experience in driving adoption, realizing value, and ensuring retention.

• Ability to navigate both business outcomes and technical details.

• Confidence in presenting to both technical and executive stakeholders.

• Capacity to anticipate issues before they escalate.

• Ability to manage multiple accounts concurrently.

• Skill in identifying growth opportunities.

🏝️ Benefits

• Comprehensive health benefits.

• Employee assistance programs.

• Annual wellness allowance.

• Flexible working hours.

• Work-from-home allowances.

• In-office perks.

• Allocated time for learning and self-development.

• Generous vacation and wellness time off.

• Country-specific holidays.

• Paid parental leave for all caregivers.

• Country-specific life insurance.

• Retirement programs.

• Mobile phone expense reimbursement.

• Gym expense reimbursement.

• Office lunches.