Partner Success Manager

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Take ownership of the overall success of a portfolio of strategic partners in the South East Asia and South Asia regions.

• Activate, grow, and retain partners, ensuring they not only integrate our solutions but also effectively monetize and operationalize them within their ecosystem.

• Lead the onboarding process to guarantee quick and successful partner launches.

• Drive integration efforts, internal enablement, and initial use case development.

• Ensure that partners actively utilize and promote our solutions.

• Integrate our products into partner workflows, sales strategies, and support operations.

• Collaborate across departments (Product, Engineering, Sales) to address any obstacles.

• Identify opportunities for upselling, cross-selling, and expanding partnerships.

• Enhance attach rates and partner-driven Monthly Recurring Revenue (MRR).

• Develop and implement joint growth strategies customized for each partner.

• Monitor the health, engagement, and performance of partners.

• Actively work to mitigate churn risks and foster long-term value.

• Expand our presence within partner organizations (new teams, use cases).

• Support go-to-market strategies (campaigns, launches, promotions).

• Equip partner sales teams with effective positioning, messaging, and playbooks.

• Represent the partner's voice internally, providing regional insights.

⛳️ Requirements

• 3–6+ years of experience in Partner Success, Customer Success, or Account Management within SaaS, Hosting, Cloud, or Infrastructure sectors.

• Demonstrated experience working with partners in South East Asia or South Asia, or within these markets.

• Familiarity with Hosting Service Providers (HSPs), Managed Service Providers (MSPs), or channel-based business models.

• Proven track record of driving partner growth and retention successfully.

• Strong commercial acumen (revenue, expansion, and growth).

• Capable of operationalizing partnerships beyond mere relationship management.

• Proficient in building and executing Go-To-Market strategies with partners.

• Strong skills in stakeholder management across both technical and business teams.

• Data-driven in decision-making and prioritization processes.

• Ability to navigate the cultural and business nuances of SEA and South Asia.

• Proficiency in at least one relevant local language (business level required).

• Fluent in English.

🏝️ Benefits

• Direct impact on revenue growth and the partner ecosystem.

• Opportunity to build and scale partnerships in rapidly growing markets.

• Influence the development of a world-class Partner Success function from the ground up.

• Work in a fast-paced, entrepreneurial environment.

• Experience a diverse and inclusive workplace.