Partner Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take full ownership of the end-to-end success for a portfolio of strategic partners within the ANZ market.

• Spearhead the onboarding process to ensure rapid and successful partner go-lives.

• Facilitate integration, internal enablement, and the development of initial use cases.

• Minimize the time to first value and eliminate early-stage challenges.

• Ensure that partners actively utilize and distribute our solutions.

• Integrate products into partner workflows, sales processes, and support operations.

• Collaborate cross-functionally with Product, Engineering, and Sales teams to address any obstacles.

• Identify opportunities for upselling, cross-selling, and expansion.

• Enhance attach rates and partner-driven Monthly Recurring Revenue (MRR).

• Develop and implement joint growth strategies tailored to each partner.

• Monitor partner health, engagement levels, and overall performance.

• Actively mitigate churn risks and promote long-term value.

• Expand our presence within partner organizations by engaging new teams and use cases.

• Support go-to-market initiatives, including campaigns, product launches, and promotions.

• Empower partner sales teams with effective positioning, messaging, and playbooks.

• Serve as the internal voice of the partner, providing regional insights.

• Success is evaluated based on quick partner activation, product adoption, partner-driven revenue growth, retention, expansion, satisfaction, and engagement.

⛳️ Requirements

• Candidates must reside in Australia.

• 3–6+ years of experience in Partner Success, Customer Success, or Account Management within SaaS, Hosting, Cloud, or Infrastructure sectors.

• Proven experience working with partners in the ANZ region.

• Familiarity with Hosting Service Providers (HSPs), Managed Service Providers (MSPs), or channel-based business models.

• Demonstrated success in driving partner growth and retention.

• Strong commercial acumen focusing on revenue, expansion, and growth.

• Capability to operationalize partnerships beyond mere relationship management.

• Proficient in developing and executing Go-To-Market strategies with partners.

• Strong stakeholder management skills across both technical and business teams.

• Data-driven approach to decision-making and prioritization.

• Proficient in English.

🏝️ Benefits

• Opportunity to directly influence revenue growth and the partner ecosystem.

• Chance to build and scale partnerships in rapidly growing markets.

• Opportunity to shape a top-tier Partner Success function from the ground up.

• Dynamic and entrepreneurial work environment.

• Commitment to diversity and inclusion within the workplace.