Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for customers

• Ensure customers derive maximum value from the Key Data platform

• Oversee 150–250 client partners, ensuring effective adoption and usage of dashboards

• Collaborate with the Partner Success team to achieve client objectives and deadlines

• Craft data-driven narratives to enhance client engagement and dashboard utilization

• Maintain consistent communication and build strong partnerships with clients

• Recognize changing client needs and proactively tackle challenges

• Stay updated on industry trends to improve service and product offerings

• Advocate for client requirements and collaborate with the Product team to implement solutions

• Formulate and refine client retention strategies and processes

• Provide weekly updates on client satisfaction, retention metrics, and team objectives

• Work collaboratively across functions to ensure high-quality project delivery and client retention

• Promote Key Data’s vision and products within the vacation rental sector

⛳️ Requirements

• Remote role available in MST/PST US time zones

• Minimum of 2 years’ experience in vacation rental or hotel/resort revenue management

• Data-driven mindset focused on facilitating client business growth

• Proactive attitude towards ensuring client satisfaction

• Strong attention to detail paired with creative problem-solving abilities

• Exceptional interpersonal and communication skills

• Adaptable to change and eager to contribute to a growing startup

• Proficient in Google Suite and CRM tools, including ChurnZero, HubSpot, Slack, Confluence, and Jira

• Previous experience with the KeyData platform is highly preferred

🏝️ Benefits

• Company-covered individual health and dental insurance

• Long-term disability insurance offered under the company’s standard group plan

• $50,000 life insurance policy provided

• $200 contribution towards an annual gym membership

• $50/month reimbursement for Internet expenses

• Up to $1,000/year for professional development reimbursement

• Paid company holidays

• Eligibility for a 401(k) pension plan with a 3.5% employer match

• No vesting period required for employer contributions

• $75/month reimbursement for mobile phone and voice/data plans

• Flexible PTO policy