Partner Enablement Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Implement the AMER partner enablement program and work closely with essential stakeholders to ensure the program's success.

• Conduct learning sessions covering Smartsheet products, technical aspects, sales strategies, program details, and enablement subjects.

• Sustain audience engagement during both live and virtual events while delivering multi-hour presentations.

• Support partner education through onboarding, continuous skill enhancement, and certification readiness.

• Assist partners in navigating their enablement paths within the LMS and partner portal.

• Manage partner enablement request tickets according to set SLAs and partner status.

• Keep track of industry trends and partner feedback to suggest process enhancements.

• Provide technical product and platform enablement information while staying updated with Smartsheet's product developments.

• Ensure exam integrity and maintain partner proficiency benchmarks.

• Evaluate partners for Smartsheet sales and solution certifications.

• Monitor and report on partner certification and training metrics.

• Follow up on certification outcomes, identify skill gaps, and recommend training resources.

• Create, manage, and update content on the partner portal.

• Design and implement partner communications, coordinating delivery, scheduling, and follow-ups.

• Cultivate relationships with Partner Account Managers and cross-functional teams.

• Provide insights to the Manager, Global Partner Experience & Enablement regarding partner needs and opportunities.

• Carry out enablement initiatives that align with regional strategies, business priorities, and partner requirements.

• Perform additional duties as assigned.

⛳️ Requirements

• 3-5 years of experience in a technical domain such as training, customer success, technical support, or similar positions.

• Familiarity with a services-oriented partner community in B2B software.

• Enthusiasm for cutting-edge, web-based technologies and a desire to thoroughly understand the benefits, use cases, and business and technical aspects of Smartsheet.

• Proven analytical, organizational, and project management capabilities.

• Ability to thrive in a fast-paced, dynamic, and high-growth technology setting.

• High motivation and a self-starter attitude; excellent follow-up skills with the ability to deliver within specified timelines.

• Strong communication and presentation skills, both written and verbal, including the ability to convey technical subjects to non-technical audiences.

• Experience in creating engaging training materials and partner communications, employing engagement strategies to enhance partner participation and retention of knowledge.

• Collaborative approach to working with cross-functional teams.

• Willingness to travel up to 25% as required by business needs.

• Proficient in using Smartsheet, Google G Suite, or similar applications.

🏝️ Benefits

• Equal employment opportunities and an inclusive work environment.

• Eligibility for remote work within Costa Rica.

• Opportunities for growth, exploration, and professional development.

• Comfortable and supportive interview experience accommodations available upon request.