Partner Associate

This is a fully remote position, open to applicants in Philippines, +1 more state.

📋 Description

• Act as the main contact for all unowned partners, addressing incoming inquiries about accounts, referral statuses, program details, and the Intelligems product.

• Conduct outreach to partners based on signals about new clients, account overlaps, referral eligibility, spiff programs, and product updates.

• Oversee the written partner relationship from start to finish through email and Slack.

• Create and maintain enablement resources such as email templates, FAQs, and quick-reference guides.

• Identify activated or high-potential partners and escalate these cases to the relevant partner manager.

• Keep precise records of partners, contact associations, and deal attribution in HubSpot.

• Coordinate partner program onboarding logistics across the partner portal, Slack, and other tools.

• Evaluate partner applications and referrals for program suitability and manage approval workflows.

• Collect insights from digital interactions to drive improvements in roadmaps and processes.

• Collaborate with Sales and Customer Success on handoffs for active prospects referred by long-tail partners.

⛳️ Requirements

• Excellent written communication skills; capable of managing relationships entirely via email and Slack.

• Highly organized and detail-oriented, particularly with CRM data.

• Proactive and able to resolve issues independently.

• Process-driven, with a tendency to template, automate, and scale repetitive tasks.

• Comfortable using HubSpot, Slack, Pylon, and Euler.

• Interest in SaaS or the Shopify/e-commerce ecosystem is advantageous.

🏝️ Benefits

• Competitive salary.

• Opportunities for learning.

• A positive and engaging work culture.