Part-Time Operations, Customer Experience Executive

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee customer inquiries primarily through email correspondence.

• Address customer concerns in a professional and efficient manner.

• Provide exceptional customer service that embodies the company's brand values.

• Communicate with customers regarding their orders, returns, and delivery inquiries.

• Ensure that each customer interaction leads to a satisfying experience.

• Handle incoming orders and supervise the fulfillment process.

• Collaborate closely with the warehouse to guarantee that orders are dispatched accurately and punctually.

• Monitor stock levels and proactively communicate any inventory challenges.

• Assist with operational administration and implement process enhancements.

• Provide support for general business operations as needed.

• Conduct daily administration tasks within Shopify.

• Update product listings, inventory statuses, and order details.

• Resolve basic issues related to Shopify.

• Help maintain precise records of product and customer information.

• Aid the founders with various administrative and operational projects.

⛳️ Requirements

• Prior experience in Customer Service, Operations, or eCommerce Administration.

• Proven ability to manage customer communications via email.

• Experience in coordinating orders and managing inventory.

• Strong administrative competencies.

• Excellent organizational and time management abilities.

• High proficiency in computer usage.

• Capability to multitask and handle competing priorities.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Access to professional development and training programs.

• Competitive salary and performance-related bonuses.

• Flexible working hours and potential for remote work.