Part Time Mental Health Helpline Worker

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver emotional support and crisis de-escalation via telephone.

• Conduct assessments to determine support requirements.

• Create and evaluate support, safety, and risk management plans.

• Assist individuals in recognizing recovery objectives and taking positive actions to achieve them.

• Guide and refer clients to community resources and specialized support.

• Collaborate with NHS partners and external organizations.

• Maintain precise and timely documentation using electronic systems.

• Mentor volunteers and participate in ongoing service enhancement.

• Foster recovery, hope, and independence in every interaction.

• Operate from home as part of a committed team assisting those facing urgent mental health challenges.

• Work one full weekend every four weeks and on bank holidays; part of a 365-day service rota.

⛳️ Requirements

• Experience in supporting individuals with mental health issues or providing care and assistance in a health or social care environment (paid or voluntary).

• Capability to evaluate an individual's needs and circumstances while formulating effective support and risk management plans.

• Strong understanding of mental health and suitable intervention strategies.

• Exceptional communication, listening, and relationship-building abilities.

• Capacity to work autonomously while being an effective team player.

• A dedication to the values and principles of Rethink Mental Illness.

• Enhanced DBS Check with Adults and Children.

• Desirable: QCF Diploma, NVQ Level 3 in Care, Certificate in Community Mental Healthcare, or a comparable qualification.

• Desirable: Experience in crisis support, helpline services, mental health services, or community-based assistance.

🏝️ Benefits

• Continuous training and development opportunities.

• Regular supervision and support.

• The chance to work within an experienced and supportive team.

• A position where every shift can lead to life-changing impacts.

• The opportunity to assist individuals in finding hope, safety, and support during their most critical times.