P & C Licensed Insurance Customer Service Representative II

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer insurance inquiries through Salesforce cases, phone communications, and internal workflows.

• Manage property policies including coverage modifications, renewals, endorsements, and billing inquiries.

• Provide exceptional customer experiences, particularly in intricate or time-sensitive scenarios.

• Collaborate directly with carrier partners and referral sources to advocate on behalf of clients.

• Ensure robust documentation and accuracy of data within Salesforce.

• Recognize inefficiencies and propose process enhancements.

• Function with responsibility and independence in a fully remote setting.

⛳️ Requirements

• Minimum of 4 years of experience in the insurance sector, with a strong preference for homeowners/property experience.

• At least 2 years in a customer-facing service position.

• Valid Property & Casualty insurance license (mandatory prior to commencement — non-negotiable).

🏝️ Benefits

• Comprehensive health, dental, vision, and life insurance coverage.

• Flexible paid time off policy.

• Retirement savings plan with company matching contributions.