Owner Relations Specialist I/II/III/IV

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and support for landowners and interest owners.

• Oversee landowner inquiries from initial intake to resolution.

• Conduct research and gather information, communicate updates and next steps, and collaborate across the organization to resolve owner-related questions and requests.

• Deliver professional, timely, and responsive service through various communication channels.

• Manage complex or sensitive interactions and escalate issues when necessary.

• Foster positive working relationships with landowners and internal business partners.

• Collect, review, and document information to research, route, and address inquiries.

• Ensure accuracy in case records, documentation, and communication history.

• Organize and prioritize workload to meet expectations for service, productivity, quality, and responsiveness.

• Investigate inquiries using business systems, records, data, and resources.

• Analyze information to identify issues, determine next steps, and aid in resolution.

• Coordinate efforts with cross-functional business partners.

• Adhere to procedures, quality standards, and privacy/data-handling requirements.

• Identify and report recurring issues, trends, or process concerns to leadership.

• Engage in training and adjust to changes in processes, systems, and technology.

• Collaborate with team members and business partners to achieve departmental objectives.

• Undertake other related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED required.

• Excellent written and verbal communication skills.

• Strong customer service and interpersonal skills; ability to manage challenging or sensitive situations with professionalism.

• Strong organizational, research, problem-solving, and attention to detail skills.

• Capability to handle multiple priorities in a fast-paced environment.

• Ability to exercise sound judgment and recognize when escalation or additional expertise is necessary.

• Capacity to work independently and collaboratively within cross-functional teams.

• Willingness to learn and adapt to evolving processes, systems, and technology.

• Proficiency in Microsoft Office applications and ability to learn and navigate digital business systems.

• Preferred: relevant experience in customer service, case management, business operations, Owner Relations, Land, Revenue, Division Order, or a related field.

• Preferred: experience in a high-volume customer service or case-management setting.

• Preferred: experience with CRM/case-management systems, such as Salesforce or similar platforms.

• Preferred: oil & gas industry experience.

• Associate's or bachelor's degree in a related field is preferred.

🏝️ Benefits

• Transparent leadership and collaboration with leaders.

• Cross-functional collaboration opportunities.

• Development opportunities available.

• Career advancement potential.

• Equal Opportunity Employer protections for individuals with disabilities and veterans.