Owner Experience Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Establish and maintain trusted relationships with property owners through proactive and transparent communication, ensuring timely interactions.

• Take ownership of the health and performance of a designated portfolio, monitoring revenue, occupancy, ADR, pacing, and owner engagement.

• Perform Property Health Reviews and Revenue Reviews, utilizing market data to provide owners with recommendations that enhance their results.

• Identify potential churn risks and owner concerns early on, managing escalations with a focus on de-escalation and accountability.

• Collaborate with Operations, Revenue Management, Marketing, Maintenance, and Finance teams to deliver an outstanding experience for owners.

• Leverage reporting and analytics to narrate the story behind portfolio performance, assisting owners in making well-informed decisions.

• Play a role in the enhancement of owner programs, portfolio strategies, and internal processes over time.

⛳️ Requirements

• Minimum of 3 years in account management, client success, hospitality, property management, or a related customer-facing position.

• Demonstrated success in managing relationships and handling challenging conversations with professionalism and empathy.

• Comfortable and confident in engaging in discussions about revenue, strategy, and operational recommendations directly with owners.

• Strong analytical abilities, capable of transforming performance data into actionable recommendations.

• Highly organized and self-driven, able to independently manage competing priorities.

• Experience in vacation rentals, hospitality, or real estate is preferred.

🏝️ Benefits

• Comprehensive benefits package

• Health, dental, and vision insurance

• PTO policy

• 401k option

• Flexible remote work options