Overnight Team Leader

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead, inspire, and guide a small overnight team

• Oversee daily service delivery and operational management

• Offer line management and developmental support to team members

• Assess performance and ensure high service quality

• Assist in planning rotas and coordinating workforce

• Facilitate recruitment, onboarding, and continuous staff development

• Cultivate strong relationships with health professionals and partner organizations

• Provide direct support to callers facing mental health challenges

• Advocate for recovery-focused practices and uphold Rethink's values

• Collaborate closely with the Service Manager and Deputy Manager

• Fulfill the role of Mental Health Triage Helpline Worker

• Assume shift lead/management responsibilities for up to 3 Mental Health Recovery Workers or support staff

• Offer listening and emotional support, practical advice, coping strategies, crisis de-escalation, signposting, referrals, encouragement for self-help, and follow-up support as necessary

⛳️ Requirements

• Enhanced DBS check with Adults

• Background in mental health, wellbeing, or crisis support services

• Proven experience in supporting, coaching, or supervising staff

• Exceptional communication and decision-making abilities

• Capacity to remain calm and supportive in high-pressure situations

• Dedication to recovery-focused, person-centered support

• Strong organizational and administrative capabilities

• Availability to work from 12:00am to 8:00am, 5 shifts each week

• Willingness to work one complete weekend (Saturday and Sunday) every 4 weeks

• Required to work on bank holidays

• Annual leave is not allowed during the Christmas and New Year period

• Ability to work three 4-hour shifts in addition to regular hours during the Christmas and New Year schedule

• Commitment to the values of Rethink Mental Illness

🏝️ Benefits

• Full-time, permanent position

• Remote working options

• Annual leave entitlement

• Rota-based time off and scheduling arrangements