Overnight Mental Health Helpline Worker

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver telephone-based mental health assistance to individuals of all ages in Dudley, Wolverhampton, Sandwell, and Walsall.

• Offer compassionate, person-centered support through phone calls and text messaging.

• Conduct assessments and recognize immediate support requirements.

• Formulate and review support and safety strategies.

• Assist callers in managing risks and developing coping mechanisms.

• Direct and refer individuals to suitable community and statutory services.

• Collaborate closely with colleagues, volunteers, and partner organizations.

• Keep accurate records and documentation of case notes.

• Contribute to a safe, high-quality service that is continuously improving.

⛳️ Requirements

• Experience in supporting individuals impacted by mental health issues, or experience in a health, social care, or support environment (either paid or voluntary).

• Capability to assess needs, identify risks, and create effective support plans.

• Strong understanding of mental health and recovery-oriented support.

• QCF Diploma/NVQ Level 3 in Care, Certificate in Community Mental Healthcare (or equivalent), or a willingness to pursue a relevant qualification.

• Exceptional communication, listening, and problem-solving abilities.

• Commitment to the values of Rethink Mental Illness and adherence to CARES behaviors.

• Enhanced DBS Check involving Adults and Children.

• Availability to work overnight shifts, one full weekend every four weeks, during bank holidays, and throughout the Christmas/New Year period.

• Ability to work remotely.

🏝️ Benefits

• Regular supervision sessions.

• Opportunities for debriefing.

• Access to wellbeing support services.

• An inclusive workplace where everyone can excel.