Outside Property Claim Associate

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Engage actively in structured training sessions focusing on insurance policies, specific claims processes, systems, and procedures, which may include virtual, classroom, and on-the-job training.

• Review, investigate, and document first-party property claims under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Acquire skills to investigate and assess all pertinent facts and information, including analyzing leases, contracts, by-laws, and other relevant documents that may influence outcomes.

• Determine and apply coverage for building damages in accordance with policy terms.

• Establish accurate scopes of damages for building and contents losses, utilizing this information for written or computer-assisted estimates.

• Ensure timely and professional communication with customers, claimants, and internal stakeholders.

• Maintain precise records of claim activities in claim management systems.

• Show a commitment to continuous learning, particularly regarding AI and digital transformation.

• Adapt to new technology implementations, system upgrades, and digital tool rollouts while sustaining productivity and service quality.

• This role involves participation in our Catastrophe Response Program, which may require deployment to assist customers in other states.

• The position necessitates accessing and inspecting all areas of a dwelling or structure, which can be physically demanding, requiring the ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter confined spaces (such as attic staircases and crawl spaces).

• Perform additional duties as assigned.

⛳️ Requirements

• Previous internship or work experience in customer service or insurance is preferred.

• Strong attention to detail and excellent organizational skills are essential.

• Ability to manage multiple tasks and prioritize effectively.

• Exceptional customer service abilities and a commitment to creating a positive experience for insureds and claimants.

• Capability to exercise sound judgment and make effective decisions.

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

• Basic conflict resolution skills with a willingness to learn advanced techniques for facilitating productive discussions and negotiations.

• High School Diploma or GED along with one year of customer service experience, OR a Bachelor’s Degree.

• Valid driver's license is required.

🏝️ Benefits

• Health Insurance: Employees and their eligible family members, including spouses, domestic partners, and children, are eligible for coverage starting from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will contribute annually to your 401(k) account. You are also eligible for a Pension Plan that is fully funded by Travelers.

• Paid Time Off: Begin your career at Travelers with a minimum of 20 days of Paid Time Off each year, plus nine paid company holidays.

• Wellness Program: The Travelers wellness program includes tools, discounts, and resources to help you achieve your wellness goals and caregiving needs. Additionally, our mental health program offers access to free professional counseling services, health coaching, and other resources to support your daily life requirements.

• Volunteer Encouragement: We are deeply committed to the communities we serve and encourage our employees to participate. Travelers has a Matching Gift and Volunteer Rewards program that allows you to contribute to the charity of your choice.