Outside Property Associate, Claims

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Engage actively in structured training sessions that cover insurance policies, specific claims procedures, systems, and protocols, which may include virtual, classroom, and hands-on training.

• Review, investigate, and document first-party property claims under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Learn to investigate and assess all pertinent facts and information, including but not limited to analyzing leases, contracts, by-laws, and other relevant documents that may have an impact.

• Determine and apply coverage for building damages according to policy terms.

• Establish an accurate scope of damages for building and contents losses, using this information as a basis for written estimates and/or computer-assisted estimates.

• Communicate promptly and professionally with customers, claimants, and internal stakeholders.

• Keep precise records of claim activity in claim management systems.

• Show a willingness to engage in continuous learning, particularly in areas of AI and digital transformation.

• Adapt to new technology implementations, system upgrades, and the rollout of digital tools while maintaining productivity and service quality.

• To fulfill the essential functions of this role, obtaining and maintaining Insurance License(s) and/or a UAS Remote Pilot Certification may be necessary to comply with federal, state, and Travelers' requirements.

• Generally, required Insurance License(s) must be secured within three months of commencing the role, and ongoing continuing education requirements must be adhered to as mandated.

• This role includes participation in our Catastrophe Response Program, which may involve deployment to assist customers in other states.

⛳️ Requirements

• Bachelor’s Degree.

• Previous internship or work experience in customer service or insurance.

• Willingness to obtain an active adjuster license where mandated by state law.

• Proficient in Microsoft Office (Word, Excel, Outlook); open to learning claims management and estimating software.

• Strong verbal and written communication skills with the ability to relay information clearly and professionally.

• Ability to exercise sound judgment and make effective decisions within established authority.

• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

• Attention to detail and organizational abilities; capable of managing multiple tasks and prioritizing effectively.

• Basic conflict resolution skills; eagerness to learn techniques for facilitating productive discussions and negotiations.

• Demonstrated openness to continuous learning.

🏝️ Benefits

• Health Insurance: Employees and their eligible family members—including spouses, domestic partners, and children—are eligible for coverage starting from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

• If you have student loan debt, you can participate in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will contribute annually to your 401(k) account.

• You will also be eligible for a Pension Plan that is fully funded by Travelers.

• Paid Time Off: Begin your career at Travelers with a minimum of 20 days of Paid Time Off annually, in addition to nine paid company holidays.

• Wellness Program: The Travelers wellness program includes tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. Additionally, our mental health program offers access to free professional counseling services, health coaching, and other resources to support your daily life needs.

• Volunteer Encouragement: We are deeply committed to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that allows you to contribute to the charity of your choice.