Outside Claims Representative – CAT

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee designated property claims from initial inspection to final damage resolution.

• Conduct inspections of residential and commercial properties in various settings, including field, virtual, local territory, or during catastrophe deployments.

• Assess damages and analyze claim information, policy specifics, endorsements, deductibles, previous damage, photographs, imagery, and documentation.

• Create estimates, document findings, manage supplements, and process payments as necessary.

• Collaborate with Inside Claim Representatives regarding ownership, transitions, compliance, customer interactions, and the resolution of claims.

• Utilize approved vendors and resources to ensure high-quality outcomes, excellent customer service, and effective expense management.

• Assist with local territory tasks, catastrophe responses, and evolving business requirements.

• Apply expertise in property claims, construction knowledge, estimating abilities, and proficiency in Xactimate.

• Act as a resource for property damage across Personal Insurance, Business Insurance, and Catastrophe Claim Operations.

• Utilize AI-driven tools to enhance claims processing efficiency, quality, consistency, decision-making, and process enhancement.

• Cultivate relationships with customers, claim partners, vendors, contractors, and management.

• Facilitate resolution, make informed choices, appropriately escalate issues, and represent The Hartford in a professional manner.

⛳️ Requirements

• A college degree and/or relevant work experience is required.

• Preference for candidates with experience in property claims, construction, field adjusting, estimating, catastrophe response, or proficiency in Xactimate.

• Excellent customer service, communication, negotiation, critical thinking, and organizational skills are essential.

• Ability to prioritize competing demands, make informed decisions, and manage difficult conversations with professionalism and empathy.

• Proficient in Microsoft Office applications and capable of learning and utilizing new technologies and tools.

• Strong written and verbal communication skills with a focus on customer satisfaction and collaboration.

• Willingness to engage in nationwide catastrophe operations, including deployments that typically last 10 to 14 days or longer.

• Required to obtain and maintain necessary Property & Casualty Adjuster licenses.

• Must successfully complete relevant licensing exams within 30 business days following the completion of licensing training.

• Must hold a valid driver’s license and maintain a driving record that meets company and insurance standards for operating a company vehicle.

🏝️ Benefits

• Opportunities for short-term or annual bonuses.

• Long-term incentive programs.

• Instant recognition for outstanding performance.

• Comprehensive total compensation package.