Outside Claims Representative – CAT

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Actively oversee assigned property claims from initial inspection to final damage resolution.

• Conduct property inspections for residential and commercial properties in the field, virtually, within local jurisdictions, or during catastrophe events.

• Assess property damage and analyze claim data, policy specifics, endorsements, deductibles, previous damage, photographs, imagery, and other relevant documentation.

• Create precise estimates, document findings, manage supplements, and issue payments when deemed appropriate.

• Take ownership of damage-related activities and supplements, using judgment to efficiently resolve minor issues.

• Collaborate with Inside Claim Representatives on ownership, transitions, compliance, customer communications, and claims resolution.

• Utilize approved vendors and resources to ensure quality results, customer satisfaction, and effective expense management.

• Assist with local territory tasks, catastrophe responses, and adapting to evolving business needs.

• Apply expertise in property claims, construction knowledge, estimating skills, and proficiency in Xactimate.

• Demonstrate judgment and critical thinking while evaluating damages, coordinating inspections, and addressing customer or contractor inquiries.

• Act as a property damage resource across Personal Insurance, Business Insurance, and Catastrophe Claim Operations.

• Use AI-driven tools to enhance claims handling efficiency, quality, consistency, decision-making, and process enhancements.

• Foster relationships with customers, claim partners, vendors, contractors, and leadership.

• Propel resolution, make informed choices, and escalate issues as necessary.

• Represent The Hartford with professionalism and empathy throughout the claims process.

⛳️ Requirements

• A college degree and/or relevant work experience is required.

• Preferred experience includes property claims, construction, field adjusting, estimating, catastrophe response, or proficiency in Xactimate.

• Strong skills in customer service, communication, negotiation, critical thinking, and organization are essential.

• Ability to prioritize competing tasks, make informed decisions, and engage in difficult conversations with professionalism and empathy.

• Proficiency in Microsoft Office applications; ability to learn and effectively use new technologies and tools.

• Excellent written and verbal communication skills, with a focus on customer satisfaction and collaboration.

• Availability for nationwide catastrophe operations as needed, including deployments typically lasting 10-14 days, with the possibility of extended deployments depending on business needs and event severity.

• Must secure and maintain the necessary Property & Casualty Adjuster licenses.

• Continued employment is contingent on successfully completing applicable licensing exams within 30 business days following the completion of licensing training.

• Must possess a valid driver's license and maintain a driving record that complies with company and insurance requirements for operating a company vehicle.

🏝️ Benefits

• Short-term or annual bonuses.

• Long-term incentives.

• On-the-spot recognition.

• Company vehicle for business use.