Outpatient Registered Nurse, Physician Group Call Center

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver specialized clinical guidance via telephone to patients facing urgent symptoms.

• Evaluate patient situations, pose relevant questions, and identify the necessary level of care.

• Handle a significant volume of calls and messages through MyChart.

• Record and convey patient requirements utilizing CareConnect.

• Offer nursing care to patients and families throughout the health-illness continuum.

• Collaborate with the healthcare team while representing primary care providers in a professional and empathetic manner.

• Assess and document patient reactions to nursing interventions and the attainment of desired outcomes.

• Update care plans based on evaluative data as part of a multidisciplinary team.

• Assign nursing responsibilities to licensed practical nurses and unlicensed assistive personnel in accordance with the Ohio Nurse Practice Act.

• Engage in process improvement initiatives aimed at enhancing clinical quality, customer satisfaction, and financial performance.

• Execute duties with a focus on safety, quality, and efficiency as a member of a High Reliability Organization.

⛳️ Requirements

• Associate's Degree in Nursing (Required).

• RN — Registered Nurse — Ohio Board of Nursing.

• BTLS — Basic Trauma Life Support — American Heart Association.

• CPR — Cardiopulmonary Resuscitation — American Red Cross.

• 5 years of nursing experience.

• Preferred 2 years of experience in a Primary Care environment or a similar ambulatory care setting.

• Strong multitasking capabilities.

• Exceptional listening skills.

• Clinical assessment skills and sound clinical judgment.

• Capability to manage a high volume of calls and MyChart messages.

• Proficient in documenting and communicating patient needs within CareConnect.

• Must be located and work from Ohio.

🏝️ Benefits

• Monday–Friday schedule with no weekends or holidays.

• Day shift, 9:00am–5:30pm.

• Full-time schedule of 32 hours per week.

• Supportive and collaborative team culture.

• Regular team huddles, open communication, and shared celebrations.

• Opportunities for learning, growth, and involvement in process improvement.