Outlet Supervisor

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee the comprehensive management of retail operations and sales activities at the outlet.

• Deliver exceptional customer service while addressing inquiries and resolving complaints.

• Drive the achievement of monthly sales targets and ensure optimal performance of the outlet.

• Oversee inventory management, including ordering, receiving, and stock monitoring.

• Ensure the safety and security of both the outlet and team members.

• Manage stock processes such as ordering, maintaining sufficient inventory, and conducting stock takes.

• Ensure accurate daily deposits of sales revenue.

• Organize and maintain merchandise displays in the outlet.

• Verify that displays conform to the Plano-gram established by management.

• Assist in cash and credit card transactions, aiding customers with their payment processes.

• Monitor cash flow, ensure availability of small denominations, and maintain accurate records at the counter till as per established procedures, being accountable for any discrepancies.

• Support in the cutting, slicing, and trimming of meat according to retail standard cuts.

• Prepare weekly reports on disposal and production activities.

• Compile outlet reports for management review.

• Plan and manage the duty roster, training, leave, and HR-related matters for the outlet’s personnel.

• Maintain a safe and clean working environment by adhering to procedures, rules, and regulations.

• Immediately record and report any equipment defects or malfunctions requiring urgent attention (such as freezer or chiller breakdowns, machinery failures, and loss of work utensils).

• Perform any additional duties as assigned by superiors.

• Location: Klang Valley area.

⛳️ Requirements

• Minimum diploma qualification is required.

• Fresh graduates are encouraged to apply as training will be provided.

• Proficient in spoken and written English and Bahasa Malaysia (knowledge of Mandarin or Chinese dialect is advantageous).

• Willingness to work a 6-day week, including shifts, weekends, and public holidays.

• Must possess personal transportation.

• Basic computer literacy is essential.

• A proactive work attitude, along with a pleasant demeanor and integrity.

• Customer service-focused with an energetic and team-oriented mindset.

• Ability to foster strong professional relationships with both internal and external stakeholders.

• Be prepared to take on additional ad hoc tasks as assigned by management.

• Hands-on approach to coaching subordinates to ensure comprehension and adherence to the company’s high standards, including its values and culture.

• Demonstrated ability to excel in all tasks and responsibilities.

• Flexibility and adaptability to the company’s values and culture, as well as to rapid changes within the organization.

• Thrive in a fast-paced environment, completing tasks, assignments, and meeting company goals efficiently.

• Maintain a positive attitude, be hardworking, trustworthy, mature, and uphold confidentiality at all times.

• Result-oriented with a capability to develop business plans and implement necessary changes to achieve strategic objectives in competitive global markets.

• Resourceful, results-driven, and able to perform well under pressure.

• Dynamic, hands-on, and committed to working extended hours to achieve results.

• Possess strong leadership qualities and skills.

• Uphold high standards of integrity, credibility, and ethics.

• Strong planning and negotiation skills, combined with excellent interpersonal abilities, making you both a team builder and a collaborative team player.

• Demonstrate good business acumen with strong research and analytical capabilities, along with a customer-oriented approach.

• Excellent communication and interpersonal skills, with the ability to engage effectively with individuals at all levels.

• Capability to work independently while also being a supportive team player.

• Fluent in spoken and written English and Bahasa Malaysia.

• Analytical, adept at problem-solving, and capable of multitasking, particularly in unstructured work environments.

• Prioritize company interests above all, willing to do whatever is necessary (including working weekends, days off, and public holidays) to achieve this goal.

• Ensure that KPIs and all assigned tasks and deliverables are met within the established timelines, or even earlier.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and training.

• Dynamic work environment with a focus on teamwork.

• Employee discounts and perks.