Outbound Telemarketer

📋 Description

• Overseeing outbound communications – Engaging with consumers on behalf of our clients by delivering information regarding campaigns and marketing initiatives through phone, email, or SMS while ensuring the highest level of customer service.

• Appointment coordination – Organizing consumer appointments to align with both client requirements and organizational needs.

• Customer satisfaction – Assessing customer satisfaction and building rapport with consumers while maintaining exceptional customer experience and professionalism.

• Data management – Diligently reviewing and inputting all customer appointments, inquiries, and/or concerns into a system.

• Performance – Aiming for over 120 outbound calls daily while demonstrating strong verbal communication abilities.

• Additional tasks – Carrying out other responsibilities as assigned or required by the leadership team.

⛳️ Requirements

• 1-2 years of experience in customer service/sales is required.

• Prior experience in a call center environment.

• Completion of post-secondary education.

• Proficient computer literacy skills.

• Excellent organizational skills.

• Must be a self-motivated individual with the capacity to handle multiple tasks.

• Background in automotive services is preferred but not mandatory.

• Experience with CRM databases is advantageous.

• Self-driven, personable, and adaptable to change.

• Capability to thrive in a fast-paced environment.

• Ability to work independently as well as collaboratively within a team.

• Possess a positive attitude!

🏝️ Benefits

• Competitive salary.

• Compensation linked to productivity.

• Flexible work-from-home opportunities (fully remote position).

• Personal career advancement opportunities within the organization.

• Supportive and knowledgeable management.

• Generous employee discounts.