Outbound Sales Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Proactively engage with warm leads, customers who have abandoned their carts, and previous buyers through email, SMS, and phone calls.

• Implement outbound sales campaigns aimed at enhancing repeat purchase rates and increasing customer lifetime value (LTV).

• Recognize upsell and cross-sell opportunities based on the purchasing history and preferences of customers.

• Collaborate with the retention team to ensure outbound messaging aligns with current promotions and campaigns.

• Accurately record all customer interactions in CRM systems (such as Gorgias, Klaviyo, or similar tools).

• Meet and exceed weekly and monthly sales goals and key performance indicators (KPIs).

• Gather and communicate customer feedback to marketing and product teams to enhance offerings.

⛳️ Requirements

• You possess 1–3 years of experience in outbound sales, telemarketing, or customer success (experience in ecommerce is a significant advantage).

• Capable of meeting our monthly quotas and competitive enough to improve those quotas monthly.

• You are a natural communicator—warm, persuasive, and genuinely interested in the individuals you engage with.

• You excel with targets and are resilient in the face of rejection—viewing every 'no' as valuable data.

• Tech-savvy with proficiency in CRM tools, helpdesks, and sales platforms.

• You can think quickly, handle objections gracefully, and adjust your communication style across different channels.

• You bring energy, accountability, and a competitive spirit to all your endeavors.

• BONUS POINTS IF YOU HAVE:

• **Experience in DTC ecommerce brands (Sales team) or high-growth startups.**

• Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall.

• A proven history of surpassing sales quotas in a remote work environment.

🏝️ Benefits

• Uncapped commission—your earnings increase with your performance.

• Collaborate with a fast-paced, results-driven team focused on building category-defining brands.

• Clear career advancement opportunities into senior positions.

• 100% remote work—perform from wherever you are most productive.

• Competitive salary plus commissions.

• Benefits include paid leave, allowances, and health maintenance organization (HMO) coverage.

• Access to training resources, playbooks, and mentorship from seasoned ecommerce professionals.