Outbound Sales Delivery Lead

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Overseeing outbound campaigns for 6-10 client accounts concurrently.

• Taking ownership of the delivery process: onboarding, development of messaging, list creation, execution of campaigns, reporting, and ongoing management.

• Conducting bi-monthly client reviews; showcasing campaign metrics, suggesting adjustments to messaging and ideal customer profiles, and managing client expectations.

• Daily monitoring of campaign conversion metrics across all accounts utilizing internal tracking tools.

• Mentoring and supervising SDRs: Analyzing call recordings to identify trends; ensuring adherence to scripts, effective objection handling, and quality of discovery.

• Providing targeted coaching interventions (not generic feedback, but specific, observable changes supported by call evidence).

• Leading weekly team meetings and ensuring accountability for activity volume and quality.

• Managing the messaging and data pipeline: Creating and refining messaging frameworks, cold call scripts, and objection handling documents for each client.

• Overseeing list creation, data validation, and maintaining Salesforce list hygiene.

• Making informed decisions on when to modify messaging, adjust ideal customer profile targeting, or refresh data based on actual conversion metrics.

• Reporting and managing client relationships: Preparing and delivering campaign reviews with data-driven recommendations to clients.

• Identifying at-risk accounts early and proposing solutions.

• Handling contract renewals, scope adjustments, and discussions regarding rate increases.

⛳️ Requirements

• Proven experience in managing B2B outbound sales campaigns.

• Experience in coaching or supervising SDRs, BDRs, or inside sales representatives.

• Proficient with CRM systems (Salesforce preferred), dialers, and campaign tracking tools.

• Strong analytical skills; able to interpret connect rates, conversion rates, and outbound metrics and know how to respond.

• Highly organized to effectively manage multiple client accounts without oversight; systems-oriented.

• Excellent communicator; capable of presenting to clients, coaching representatives, and identifying internal issues.

🏝️ Benefits

• Flexible working arrangements