Outbound Call Center Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily functions of the outbound team;

• Assess team performance and ensure the achievement of KPIs;

• Facilitate one-on-one meetings, team discussions, and routine performance evaluations;

• Examine team and campaign outcomes to uncover trends, weaknesses, and opportunities for growth;

• Provide management with consistent updates, insights, and recommendations;

• Assist agents through coaching, guidance, performance enhancement plans, and onboarding;

• Develop and refine communication scripts and outbound strategies as necessary;

• Aid in the optimization of workflows, processes, and communication tactics;

• Uphold high standards of communication quality and team effectiveness.

⛳️ Requirements

• Prior experience as a Supervisor in an outbound call center, sales, retention, or customer support setting;

• Background in the iGaming industry;

• Solid grasp of sales communication and outbound operations;

• Analytical mindset with the capability to work with KPIs and performance metrics;

• Proven leadership skills and experience in team management;

• Proficiency in English at a minimum of Upper-Intermediate level.

🏝️ Benefits

• Focus on Health & Wellness

• Global Medical Coverage

• Opportunities for Growth

• Benefits Programs (compensation for gym/stomatology/psychological services, etc.)

• Rewards Based on Performance

• Dynamic Work Environment