Outbound Call Center Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct an average of 50 outbound calls per hour utilizing an automatic dialer to offer, explain, and arrange complimentary in-home or virtual health evaluations.

• Adhere to over 20 approved scripts and respond to objections in a persuasive and courteous manner.

• Exhibit a positive, professional, and energetic demeanor when interacting with clients, health plan members, and team colleagues.

• Achieve daily departmental objectives, including 300–400 outbound calls, 25 appointments scheduled, attendance adherence, and meeting quality standards.

• Modify, reschedule, and cancel appointments with members and contracted providers as necessary.

• Track appointments, calls, handle time, and productivity through designated reporting systems.

• Immediately report member complaints and escalations to Member Engagement Managers.

• Engage in peer coaching sessions as required.

• Comply with HIPAA regulations and security and privacy protocols when managing protected health information.

• Report to a Member Engagement Manager.

⛳️ Requirements

• High School Diploma or equivalent is preferred.

• Minimum of 1 year of call center experience OR 2+ years of general work experience required.

• Prior experience in an outbound call center or high-volume setting in a metrics-driven environment is preferred.

• Familiarity with an automatic dialer and/or scripts is preferred.

• Strong desire to thrive in an efficient, results-focused outbound call center environment.

• Ability to provide persuasive rebuttals while treating health plan members with professional courtesy.

• Excellent communication skills; friendly and conversational approach.

• Capability to adhere to a fixed daily schedule, including start times, breaks, lunch, and end times.

• Proficient computer skills with the ability to operate multiple systems concurrently while making calls.

• Successful completion of a background check is required.

• Ability to work from home in a quiet environment with appropriate workspace furniture.

• Recommended home internet speed: 100 Mbps download and 10 Mbps upload.

🏝️ Benefits

• Competitive benefits package.

• PTO / paid time off.

• Tuition reimbursement.

• Bi-weekly pay schedule.

• Opportunity for monthly commission bonuses.

• 401K retirement plan.

• Employee stock purchase program.

• Employee discount programs.

• Medical, dental, and vision insurance plans.

• Insurance coverage begins on the 1st of each month following the start date.

• Wellness programs available.

• Options for retirement savings.

• Company-provided equipment (keyboard, monitor, computer, headset, etc.).

• Flexible work-from-home arrangement.