Outbound Call Center Agent

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct outbound calls on behalf of nonprofit organizations utilizing predictive dialing technology.

• Receive comprehensive training.

• Become a member of one of four teams dedicated to contacting assigned MDS clients.

• Make calls for 4–8 different clients within an 8-hour workday.

• Complete approximately 16–24 calls each hour.

• Engage with donors and potential donors by following client-approved scripts.

• Secure financial contributions on behalf of clients.

• Uphold minimum fundraising and productivity standards.

⛳️ Requirements

• At least 1 year of successful outbound telemarketing experience or a solid employment history demonstrating long-term stability.

• A reliable wired internet connection.

• A quiet home workspace free from typical household distractions.

• Basic computer literacy.

• A strong commitment and passion for charitable and nonprofit initiatives.

• A willingness to learn.

• Persistence in achieving goals.

🏝️ Benefits

• Opportunity to participate in a performance bonus program.

• Paid break time included.

• Eligibility for health insurance after two months of employment.

• The employer covers 75% of the base employee health insurance premiums.

• Paid time off is available.

• Potential for advancement into management, Inbound Donor Services, and donor portfolio management roles.

• Preference for promotions from within the organization whenever feasible.

• A recovery-friendly workplace environment.

• Extensive training provided.