Organisational Design Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Document the current-state organization concerning tax, individual inquiries, and business inquiries.

• Map out organizational units, roles, reporting structures, and the capacity involved in knowledge creation and maintenance.

• Identify the individuals responsible for content work and the amount of time it requires.

• Evaluate the discrepancies between the current-state organization and the envisioned knowledge management operating model.

• Recognize capability gaps, capacity deficiencies, ambiguous or disputed ownership, single points of failure, and informal content work.

• Develop a named-role Organizational RACI Matrix encompassing the entire content lifecycle.

• Define the target knowledge management operating model and assess central, federated, and hybrid alternatives.

• Create role profiles and resourcing needs for knowledge management and AI-era positions.

• Compose position descriptions, competency frameworks, effort estimates, and classification guidelines.

• Design the transition and change strategy, which includes staffing, training, communication, and risk considerations.

• Coordinate the governance workstream with the organizational model by engaging directly with the Senior Business Consultant.

⛳️ Requirements

• Over 8 years of experience in organizational design, operating model design, workforce planning, or organizational effectiveness consulting.

• Proven track record of producing an organizational design deliverable set that was successfully implemented by a client, including RACI matrices, target operating models, role profiles, and transition plans.

• Experience in designing operating models for functions that span multiple business units, especially where ownership is shared or contested.

• Strong stakeholder engagement skills at the director and executive levels.

• Ability to work efficiently in a part-time, focused engagement while collaborating with a broader consulting team.

• Must be eligible to obtain and hold a Government of Canada security clearance.

• Previous experience in designing the operating model for a knowledge management, content, or digital service function is a plus.

• Experience with contact center or shared services operating models, particularly where AI or automation has transformed agent work and the associated roles.

• Possession of a formal change management credential (Prosci, CCMP) or an organizational development qualification is preferred.

• Bilingualism in English and French is considered an asset.

🏝️ Benefits

• Comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• Opportunities for professional development, including certification programs, mentorship, talent investment initiatives, and internal mobility options.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment with open lines of communication.

• Regular team-building company social events.

• Commitment to sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Equal opportunity employment.