Order Management Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Accurately input and sustain sales orders in NetSuite, ensuring complete alignment with data from Salesforce and the conditions specified in signed agreements.

• Examine and confirm order specifics—including pricing, contract stipulations, product setups, and billing timelines—prior to and following entry.

• Collaborate closely with the Revenue Operations (RevOps) team to facilitate efficient order processing and maintain data integrity across systems.

• Detect and report any issues in the order process, proactively engaging Sales and RevOps to rectify discrepancies.

• Perform regular reconciliations between Salesforce and NetSuite to ensure consistency and currency of system data.

• Assist with invoicing and fulfillment processes, highlighting issues that may affect billing precision or customer satisfaction.

• Contribute to process documentation and continuous improvement initiatives under the supervision of the Senior Order Management Analyst.

• Address internal inquiries related to order status, contract specifics, and system data promptly and professionally.

⛳️ Requirements

• 2–4 years of experience in order management, sales operations, revenue operations, or a related field.

• Practical experience with NetSuite and/or Salesforce; familiarity with navigating and cross-referencing data between both platforms is highly preferred.

• Strong understanding of order-to-cash processes, encompassing order entry, contract review, invoicing, and fulfillment.

• Excellent attention to detail with a proven history of identifying and rectifying data discrepancies.

• Effective communication skills and the capability to work collaboratively with cross-functional teams across different time zones.

• Ability to juggle multiple priorities and maintain accuracy under pressure in a dynamic environment.

• Comfortable escalating issues clearly and professionally to senior team members and stakeholders.

• Experience in a SaaS or media/advertising technology setting is advantageous.

🏝️ Benefits

• At MediaRadar, we are dedicated to fostering an inclusive and accessible workplace where everyone can excel.

• We believe that a diversity of backgrounds, perspectives, and experiences enhances our strength and innovation.

• We take pride in being an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

• We are also committed to ensuring our recruitment process is accessible to all candidates. If you require a reasonable accommodation during the application or interview process, please reach out to us at careers@mediaradar.com.

• We look forward to connecting with individuals who share our values and aspire to help shape the future with us.