Order Management Manager

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Oversee and direct the AMER and WW EDS Order Management teams to guarantee prompt and precise processing of customer orders.

• Frequently engage with the teams to provide updates, solicit feedback, and promote ongoing improvements.

• Work in conjunction with IT support to troubleshoot system issues and take part in user acceptance testing (UAT).

• Coordinate with internal stakeholders to address and resolve operational challenges.

• Ensure the standardization of order management processes across different regions and collaborate with global teams for uniformity.

• Document and optimize workflows to boost efficiency and minimize errors.

• Assist teams in reaching performance objectives and key performance indicators (KPIs).

• Make informed strategic decisions and allocate resources efficiently to achieve business goals.

⛳️ Requirements

• Proficient in SAP and MS Office software.

• Strong analytical abilities with a background in data analysis using various tools.

• Bachelor's degree or equivalent experience in a relevant field.

• Effective communicator with robust interpersonal skills to lead cross-functional teams.

• Experienced in team leadership, collaboration, and providing training and support.

• Proficient in problem-solving, coaching, and conflict resolution.

• Fluent in English.

🏝️ Benefits

• 24/7 on-site canteen and coffee shop.

• On-site gymnasium and fitness center.

• Running track.

• Activities including volleyball, ping pong, badminton, and football.

• Music, dance, and yoga sessions.

• Numerous on-site festivals and celebrations.

• Opportunities to contribute to the local community.