Operations Technician

This is a fully remote position, open to applicants in France.

📋 Description

• Implement and uphold operational and maintenance standard operating procedures (SOPs) throughout the charging network.

• Enhance operational workflows based on insights gathered from the field.

• Oversee daily interactions with technical service providers and third-party contractors.

• Ensure adherence to service level agreements (SLA) and contracts, aiming for over 99% network uptime.

• Monitor contractor performance in relation to key performance indicators (KPIs) and service quality standards.

• Analyze operations and maintenance (O&M) costs, supervise technical expenditures, report any discrepancies, and manage maintenance invoicing.

• Validate technical expenses associated with electricity usage.

• Supervise and carry out the commissioning of new AC and DC fast and ultra-fast charging stations.

• Confirm compliance of electrical installations and set up initial communications.

• Diagnose hardware, communication, and software failures at Level 2/3.

• Assist external maintenance providers with intricate diagnostics.

• Offer Level 2 technical support to the Call Center and troubleshoot user issues.

• Oversee the quality of external preventive and corrective maintenance services.

• Conduct essential preventive maintenance and urgent or specialized corrective interventions.

• Utilize CSMS and OCPP for remote diagnostic communication, network management, and firmware updates.

• Monitor installations and repairs with contractors and suppliers.

• Guarantee compliance with technical specifications and French regulations, including IRVE and NF C 15-100.

• Generate and maintain technical documentation, intervention reports, and SOPs.

⛳️ Requirements

• Fluent professional English (C1/C2) — mandatory.

• Proficient in French (B2/C1 or higher) — mandatory.

• Intermediate Spanish (B1 or higher) — highly valued.

• At least 3 years of demonstrated experience in maintenance, operational management, and diagnosing electrical/telecommunication equipment.

• Preference given to candidates with experience in the e-mobility sector.

• Strong advantage for those with experience managing a large charging-point network.

• Technical degree (BTS, BUT/DUT) or engineering degree in Electrical Engineering, Electronics, Automation, or a related field.

• Capability to interpret electrical schematics and single-line diagrams for both high- and low-voltage installations.

• Theoretical and practical understanding of AC and DC EV chargers.

• Familiarity with OCPP for remote management is desirable.

• Ability to diagnose Ethernet and 4G/LTE network and communication issues on embedded hardware.

• Possession of French electrical safety authorizations (habilitations électriques).

• Capacity to work independently in remote locations.

• Strict compliance with electrical safety standards and company policies.

• Proven track record of managing vendors, contractors, and project timelines.

• Knowledge of technical expenditure control and monitoring.

• Experience with CMMS is highly valued.

🏝️ Benefits

• Future on-call periods will be compensated.

• Full-Time employment.