Operations Technical Support Specialist

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the primary responder for critical operational incidents, such as prolonged downtime, equipment failures, startup/restart issues, and crises related to defects, scrap, or throughput.

• Be prepared to deploy to any plant in the U.S. or Canada on short notice to evaluate conditions, stabilize operations, and implement corrective measures.

• Serve as the on-site technical authority during escalation events, collaborating with Plant Managers, Operations Leaders, and Maintenance Leaders.

• Lead root cause investigations and ensure that corrective actions are executed, verified, and maintained.

• Offer hands-on technical guidance across blow molding machines, bottle processing and packaging equipment, upstream/downstream assets, plant utilities, and support systems.

• Diagnose mechanical, hydraulic, pneumatic, electrical, and controls-related issues on the plant floor.

• Assist in the execution of corrective actions in collaboration with plant teams.

• Carry out significant PM/overhaul tasks and manage blow mold production lines in emergency situations.

• Enhance technical skills among operators and maintenance technicians through practical training.

• Aid in the development and enhancement of operator and maintenance technical training programs.

• Identify recurring problems and systemic deficiencies impacting safety, quality, cost, or delivery.

• Establish standard work practices, processes, and controls to prevent reoccurrences and sustain improvements.

• Uphold safety standards, personal protective equipment (PPE), and environmental regulations during intervention and recovery efforts.

• Ensure that emergency repairs adhere to local, state, federal, and company regulations.

• Collaborate with equipment vendors and technical service providers during escalations.

• Assist with vendor troubleshooting, parts strategy, and post-event analysis.

• Document root causes, corrective actions, and lessons learned from each deployment.

⛳️ Requirements

• Provides support to all manufacturing facilities across the United States and Canada.

• Requires travel up to 100%, often with minimal notice.

• Must be willing to work extended hours during critical recovery phases.

• Reasonable mandatory overtime may be necessary based on business requirements.

• 6–10 years of experience in a high-output plastics manufacturing setting, with significant exposure to bottle processing operations.

• 5–10 years of direct experience in maintenance and/or production technical roles.

• Proven expertise in troubleshooting blow molding systems and downstream bottle processing equipment.

• Demonstrated capability to lead effectively under pressure during unexpected operational challenges.

• Strong decision-making abilities, with the capacity to evaluate incomplete information in fast-paced settings.

• Willingness and ability to be hands-on on the plant floor.

• Able to lift up to 50 lbs. and work in manufacturing environments.

• A Bachelor's degree or equivalent experience is preferred.

• Experience in leading multi-site or organization-wide technical initiatives is preferred.

• Exposure to budget and cost management is preferred.

• Experience in leading cross-functional operations and maintenance teams is preferred.

• Excellent communication skills with the ability to influence without direct authority are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Company holidays and vacation time.

• Tuition reimbursement options.

• Opportunities for learning and training.

• Potential for bonuses.

• 401(k) plan with company contributions.

• Rewards and recognition programs.

• Opportunities to contribute to the community.