Operations Supervisor

This is a fully remote position, open to applicants in Panama, +1 more country.

📋 Description

• Guide, mentor, and inspire the collections team to achieve both individual and departmental recovery objectives.

• Oversee daily collection activities and performance metrics, providing regular updates to management.

• Create and execute strategies aimed at enhancing collection rates and minimizing delinquency.

• Address escalated customer concerns and assess and approve payment arrangements, write-offs, and settlements.

• Collaborate with Customer Service, Finance, and Compliance teams to rectify account discrepancies.

• Ensure that all collection activities comply with relevant laws, regulations, and internal processes.

⛳️ Requirements

• Bachelor’s degree.

• Minimum of 2 years of experience in collections, customer service, or a related field, including supervisory or team leadership roles.

• Bilingual proficiency in Spanish and English.

• Comprehensive understanding of collection laws, compliance standards, and industry best practices.

• Expertise in Excel and familiarity with collection management systems.

• Strong analytical and organizational capabilities.

• Exceptional leadership, communication, and conflict-resolution skills.

• Ability to work effectively under pressure and meet deadlines.

• Applicants must reside in Panama or Guatemala and possess legal authorization to work in the respective country.

🏝️ Benefits

• Flexible paid time off days starting from the first day of employment.

• Annual bonus.

• Option for remote work in Panama or Guatemala.