Operations Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the Operations Manager to ensure daily activities align with strategic objectives.

• Manage the active agent roster by removing and replacing agents who have been inactive for two weeks.

• Perform daily test calls to verify compliance with QA standards.

• Provide coaching to agents in response to complaints or QA concerns.

• Oversee agent schedules to ensure adherence to 8-hour daily shifts.

• Calculate, prepare, and submit the monthly minutes invoice.

• Verify onboarding documentation, update the client on progress, and maintain compliance records.

• Scale the operation to accommodate 100 active agents.

⛳️ Requirements

• 3 months to 1 year of relevant work experience.

• Proven ability to oversee, manage, and rapidly expand a remote workforce.

• Competence in maintaining an accurate database of active agents.

• Experience in conducting daily test calls and enforcing QA standards.

• Capability to provide immediate and constructive coaching.

• Skill in monitoring schedules to ensure adherence to daily 8-hour shifts.

• Proficiency in calculating, preparing, and submitting monthly minutes invoices.

• Expertise in verifying onboarding documentation and maintaining compliance records.

🏝️ Benefits

• Performance bonus: 1% of the operation's total gross monthly invoice.

• Compensation structure based on performance.

• Potential for increased earnings as the total gross invoice surpasses the minimum.