Operations & Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in overseeing the daily operations and workflow of the company.

• Facilitate communication among customers, technicians, suppliers, and office personnel.

• Enhance operational processes and boost efficiency.

• Respond to customer calls and collect details regarding service requests.

• Arrange service appointments.

• Keep customers informed about the status of their jobs.

• Organize technician schedules and daily tasks.

• Provide support to technicians with job-related queries.

• Ensure technicians have the requisite information and materials.

• Procure materials and parts.

• Collaborate with suppliers.

• Assist with warranty-related parts and claims.

• Generate and process invoices.

• Track completed jobs.

• Maintain precise records in company systems.

• Handle billing and collections following the invoicing stage.

• Carry out additional duties related to the position as assigned.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Outstanding communication and problem-solving abilities.

• Prior experience in operations or administrative management is preferred.

• Previous experience in a leadership role, such as Team Lead, is preferred.

• Capability to manage multiple responsibilities independently.

• Experience in the HVAC industry is a plus, but not mandatory.

• Strong sense of ownership, accountability, and problem-solving skills.

• Excellent organizational skills with the ability to oversee people, schedules, and daily operations.

• Desire to advance into a significant leadership position within the company.

• Keen attention to detail and ability to juggle multiple tasks in a fast-paced environment.

• Strong problem-solving capabilities, with the ability to work autonomously.

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management).

• A reliable computer (Windows 10 or newer), dual monitors, and stable high-speed internet connection.

🏝️ Benefits

• 100% remote work opportunity.

• Full-time position requiring 40 hours each week.

• Long-term career potential.

• Positive work environment with opportunities for growth.