Operations & Project Administrator – IT Industry

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of and advance internal projects aimed at enhancing our business operations.

• Serve as an extension of the Project Manager / Operations team.

• Ensure that work streams consistently have a defined next action, responsible owner, and timeline.

• Proactively identify obstacles and drive their resolution.

• Supervise ticket queues to guarantee that tickets are making progress.

• Seek updates, escalate issues as necessary, and prevent stagnation.

• Ensure that priority issues and uptime-related escalations are addressed promptly.

• Maintain clear distinctions between support tasks, project work, and internal initiatives.

• Identify inefficiencies within systems, workflows, and operational methods.

• Propose and assist in implementing enhancements, automation, or simplifications.

• Support the documentation of processes to ensure work is repeatable and scalable.

• Pose the question, “How can this be improved, streamlined, or made more efficient?”.

• Facilitate coordination among technical personnel, project managers, and leadership.

• Aid in communicating status, risks, and progress effectively.

• Help establish structure and ensure follow-through on internal initiatives.

⛳️ Requirements

• Proven experience in a Managed Service Provider (MSP), IT services firm, or a comparable tech environment.

• Strong understanding of the functions of ticket systems, projects, and support teams.

• Highly organized with exceptional follow-through skills.

• Naturally proactive—able to identify what needs to be done and take action.

• Comfortable managing various moving components simultaneously.

• Outcome-oriented: prioritizes progress over mere activity.

• Familiarity with tools such as PSA/ticketing systems (e.g., Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).

• Exposure to internal improvement projects or roles in operations.

• Interest in automation, process optimization, or systems thinking.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Flexible work environment and remote working options.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive company culture.