Operations Manager – TC, Shopify, Global Supply Chain

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee daily interactions with global 3PL providers across the US, EU, UK, and AUS markets.

• Facilitate regular operational meetings with fulfillment partners to ensure compliance with SLA performance.

• Generate and submit Warehouse Receiving Orders (WROs) while monitoring inbound inventory processes.

• Perform daily order health assessments and address shipping, fulfillment, and inventory discrepancies.

• Track fill rates, shipping times, returns, and operational KPIs, escalating issues proactively.

• Develop and sustain demand forecasting models across all SKUs and product variations.

• Supervise inventory levels across various warehouses and proactively redistribute stock as needed.

• Monitor expiration dates, lot numbers, and FIFO compliance within fulfillment operations.

• Identify at-risk inventory regarding expiration and suggest liquidation or promotion strategies.

• Create dashboards and reporting systems to enhance inventory visibility and forecasting precision.

• Act as the primary operational liaison for suppliers, manufacturers, and vendors.

• Align production schedules with launch timelines and replenishment requirements.

• Source and onboard new suppliers for upcoming product lines and collaborations.

• Negotiate lead times, pricing, minimum order quantities (MOQs), and vendor deliverables when necessary.

• Maintain organized supplier documentation and proactively identify supply chain risks.

• Oversee operational execution for all new product launches from purchase order to go-live.

• Coordinate launch schedules across logistics, marketing, creative, and supplier teams.

• Execute product and packaging test orders prior to large-scale production.

• Identify potential operational risks that may hinder launches and communicate mitigation strategies early on.

• Ensure inventory is prepared before campaigns and market launches commence.

• Monitor supplier and vendor invoices, ensuring timely approvals and payments.

• Collaborate with bookkeeping and finance teams for precise reconciliation workflows.

• Maintain Shopify operational processes including product management and bulk updates.

• Configure and uphold kitting, bundling, and operational regulations within Shopify and related applications.

• Support operational automation efforts utilizing Shopify Flows and AI-enabled workflows.

⛳️ Requirements

• 3–6+ years of experience in e-commerce operations, supply chain management, or DTC Shopify environments.

• Strong background in managing global 3PL providers and multi-warehouse fulfillment operations.

• Proven expertise in inventory forecasting and replenishment planning.

• Advanced proficiency in Excel and Google Sheets.

• Experience in managing vendors, suppliers, and production schedules concurrently.

• Experience in startups or high-growth DTC environments with a strong sense of adaptability and ownership.

• Outstanding organizational and project management abilities.

• Excellent written and verbal communication skills in English.

• Capability to work independently in fast-paced and ambiguous settings.

• Proactive problem-solving approach with keen attention to detail.

• Direct experience with ShipBob, Hive, or similar 3PL platforms (Preferred).

• Expertise in Shopify Plus, including Shopify Flows and operational automation (Preferred).

• Background in supplements, wellness, skincare, cosmetics, or subscription-based businesses (Preferred).

• Familiarity with AI tools like Claude for workflow optimization (Preferred).

• Experience using Notion for documentation and operational management (Preferred).

• Exposure to cost analysis, landed costs, and operational financial reporting (Preferred).

🏝️ Benefits

• Competitive Salary: Based on experience and skills.

• Remote Work: Fully remote—work from anywhere.

• Team Incentives: Recognition for maintaining 100% CRM hygiene and timely reporting.

• Generous PTO: In accordance with company policy.

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.

• Direct Mentorship: Guidance from international industry experts.

• Learning & Development: Ongoing access to resources for professional growth.

• Global Networking: Connect with professionals worldwide.