This is a fully remote position, open to applicants in South Africa.

• Manage daily operations for various short-term rental properties.

• Supervise cleaning teams, maintenance personnel, and external vendors.

• Facilitate guest communication, ensuring quick response times (under 5 minutes during active hours).

• Efficiently resolve guest concerns while upholding a high level of service.

• Coordinate property turnovers, inspections, and overall readiness.

• Develop, document, and enhance standard operating procedures (SOPs) and operational systems.

• Track and optimize operational key performance indicators (KPIs), including guest satisfaction (target: 4.8+ rating).

• Identify operational inefficiencies and implement scalable solutions.

• Ensure that all properties are consistently operational and prepared for guests at all times.

• Demonstrated experience in short-term rental, hospitality, or property management operations.

• Strong written and verbal communication abilities.

• Excellent problem-solving skills, especially under pressure.

• Highly organized with an acute attention to detail.

• Capability to work autonomously and fully own responsibilities.

• Experience in managing multiple properties at the same time.

• Familiarity with property management systems (PMS) such as Guesty.

• Proficient with tools like Slack, WhatsApp, Notion, or Asana.

• Exposure to dynamic pricing tools (e.g., PriceLabs).

• Experience in creating SOPs and operational systems.

• Basic knowledge of revenue management principles in hospitality.

• 💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico, or Colombia with international teams.

• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services.

• 🤝 Peer Community: Connect with high-performing sales professionals in our network.

• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement.

• 💰 Competitive salary.

Operations Manager – Short-Term Rental, Hospitality

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