Operations Manager – PropTech SaaS

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Execute high-volume backend operational workflows across customer accounts.

• Upload and manage customer documentation within the platform.

• Update appointment reminders and operational system records.

• Process operational tickets submitted by the Customer Success team.

• Ensure accuracy and consistency across operational data workflows.

• Collaborate with operations leadership to map customer workflows.

• Document repeatable operational processes and Standard Operating Procedures (SOPs).

• Maintain and update internal documentation as workflows evolve.

• Identify repetitive operational tasks that are suitable for automation.

• Highlight automation opportunities to engineering stakeholders.

• Support enhancements in operational efficiency through workflow analysis.

• Utilize basic automation tools or scripting when applicable.

• Coordinate ticket intake from Customer Success teams.

• Communicate operational updates asynchronously across teams.

• Partner with engineering teams on automation handoffs.

⛳️ Requirements

• 3+ years of experience in operations, implementation, customer operations, or backend operational support roles.

• Strong attention to detail and operational accuracy.

• Advanced proficiency in Microsoft Excel and Google Sheets.

• Experience managing repetitive, high-volume operational workflows.

• Strong written English communication skills.

• Ability to work independently in small, async-first startup environments.

• Strong pattern recognition and a process improvement mindset.

• Ability to commit to long-term overlap with US business hours.

• Comfortable working in execution-heavy operational environments.

• Nice-to-Haves (Preferred):

• Experience with automation tools such as Zapier, Make, or similar platforms.

• Basic scripting knowledge using Python or JavaScript.

• Experience in SaaS operations, implementation, or customer onboarding settings.

• Experience documenting SOPs or operational workflows.

• Exposure to PropTech, real estate, or homebuilding industries.

• Previous experience in a startup or high-growth company.

🏝️ Benefits

• **Competitive Salary:** Based on experience and skills.

• **Remote Work:** Fully remote—work from anywhere.

• **Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting.

• **Generous PTO:** In accordance with company policy.

• **Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees.

• **Direct Mentorship:** Guidance from international industry experts.

• **Learning & Development:** Ongoing access to resources for professional growth.

• **Global Networking:** Connect with professionals worldwide.