Operations Manager – Pharma Events

This is a fully remote position, open to applicants in France.

📋 Description

• Spearhead the production and execution of congresses, meetings, symposia, and brand experiences.

• Ensure the timely delivery of projects while adhering to budget constraints and meeting client specifications.

• Provide coaching, mentorship, and support to Project Managers and members of the operational team.

• Collaborate with the Account Lead to assess client satisfaction, operational efficiency, resource allocation, and overall account health.

• Track SLAs, KPIs, compliance requirements, and RAID logs.

• Identify potential risks, suggest solutions, and foster continuous improvement initiatives.

• Manage account financials, which includes budget consolidation, forecasting, reporting, and tracking operational performance.

• Enhance delivery standards, processes, templates, reporting tools, and AI-driven methodologies.

⛳️ Requirements

• At least 8 years of experience in an event agency environment.

• Significant experience with pharmaceutical and/or healthcare clients.

• Demonstrated experience managing dedicated client accounts with intricate governance, compliance, and operational demands.

• Strong background in event delivery, operational processes, reporting frameworks, and team coordination.

• Expertise in resource planning, utilization management, forecasting, and budget oversight.

• Advanced proficiency in Cvent.

• High-level proficiency in Microsoft 365, including Excel for reporting and analysis.

• Outstanding skills in stakeholder management, leadership, and communication.

• Bilingual in English and Spanish, both written and spoken.

• Willingness to travel occasionally to support events and account-related activities.

🏝️ Benefits

• Flexible working arrangements (remote options in some locations, hybrid in others).

• Competitive salary along with performance-based bonuses.

• Home office/tech allowance.

• Lunch vouchers.

• Opportunities for international career advancement.

• Annual global offsite events.

• Complimentary coffee.

• Pet-friendly office environment.

• A workplace culture that prioritizes people as much as performance.