Operations Manager – Microsoft M365

This is a fully remote position, open to applicants in India.

📋 Description

• Develop strategies in collaboration with senior management and establish policies that align with the organization's objectives.

• Implement efficient processes and standards.

• Collaborate with both subordinate and senior management levels, engaging in negotiations and influencing critical matters.

• Manage team operations, innovate solutions, and adapt existing methods and procedures as necessary.

• Grasp the strategic direction set by senior management, effectively communicate team objectives, deliverables, and keep the team informed about changes.

• Provide guidance to our in-house Management Trainee.

• Monitor NSAT Scores and assess the productivity of team members closely.

• Induct new hires, including Engineers and Team Leaders, into the technical support process.

• Oversee the management of critical and complex changes where applicable.

• Initiate and promote continuous service improvement initiatives.

• Proactively identify and communicate potential risks and dependencies to stakeholders in a timely manner.

• Manage performance, career development, and retention of team members.

• Possess an innovative and transformational mindset to recognize opportunities for process optimization.

⛳️ Requirements

• Bachelor's degree with a minimum of 8 years of experience as an operations head/manager in Technical Support processes (specifically Microsoft M365).

• Experience in Concierge LOB is preferred.

• Work Location: Remote.

• Shift Timings: Rotational.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and career advancement.

• Flexible work-from-home arrangements.

• Access to cutting-edge tools and technologies.