Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the daily operations of the business under the guidance of the Director.

• Manage both administrative and recruitment teams.

• Assist with risk management initiatives, internal auditing programs, performance metrics, ISO audits, and activities related to business development and marketing.

• Develop, implement, and refine operational workflows, policies, and procedures.

• Promote and facilitate a positive workplace culture.

• Inspire and manage the performance of administrative and/or recruitment teams, including field staff.

• Analyze operational data to identify trends for enhancing operational effectiveness.

• Provide support for budgeting, forecasting, and monitoring financial performance.

• Gather necessary reports for Management Review meetings.

• Reconcile invoices and assist with accounts payable approval processes.

• Aid in business development and marketing efforts.

• Support virtual office functions, including resources, scheduling, training, and workload coordination.

• Implement frameworks for performance metrics and follow through on actions from internal audits and Management Reviews.

• Lead, mentor, and assist administrative staff.

• Coordinate training programs to ensure staff competency in operational processes.

• Encourage accountability, communication, and ongoing improvement.

• Enhance client satisfaction through timely communication, reporting, and quality oversight.

• Engage in quality activities and continuous improvement initiatives as part of the company’s Quality Management System.

• Participate in proactive Health & Safety activities and inform the Supervisor of any risks or concerns.

• Complete Accident Reports for any injured direct reports within 24 hours.

• Maintain the confidentiality of client and corporate information.

• Comply with Bayshore Policies and Procedures.

• Report directly to the Director; manage the Contracts Manager and Recruitment Manager; support Field Staff as needed.

• Perform other tasks as assigned.

⛳️ Requirements

• Bachelor's degree in a health or business-related field is required.

• A minimum of five years of progressively responsible experience in office management.

• At least two years of supervisory experience is necessary.

• Proven track record of performance.

• Familiarity with business operations, business development, financial management, and human resources.

• Outstanding interpersonal skills.

• Capability to handle challenging situations objectively and consistently.

• Ability to work independently as well as collaboratively in a team.

• Excellent coaching skills and a commitment to ongoing learning.

• Strong communication and problem-solving abilities.

• Strategic, energetic, and positive mindset.

• Strong ethical standards and relationship-building skills.

• Internal candidates with less formal education must demonstrate a solid track record in accounting and office management, show above-average initiative, and have a proven history of performance.

🏝️ Benefits

• Full-Time employment.

• Remote work arrangement.

• Access to ongoing internal and/or external continuing education opportunities.

• Training programs and development for staff competency.

• A three-month probationary period for successful internal candidates.