Operations Lead – Service & Maintenance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist in the operational establishment and ongoing enhancement of service and maintenance procedures.

• Oversee the central internal service team (service back office).

• Facilitate coordination among order management, various locations, and field service teams.

• Create and improve reporting and monitoring dashboards.

• Collaborate closely with Account Management and other key stakeholders.

• Contribute to the design and optimization of workflows while developing efficient processes.

⛳️ Requirements

• A degree in a technical discipline (such as energy, utilities, or building services engineering) or equivalent technical training with relevant professional experience.

• Proven experience in building, developing, or optimizing service and maintenance processes.

• Knowledge of operational workflows within technical service and field service organizations.

• Background in process management and a keen interest in creating efficient structures and systems.

• An affinity for digital tools and a desire to implement modern software and AI solutions in the service sector.

• A structured and collaborative working approach with a passion for cross-site teamwork.

• Leadership experience in teams that frequently engage with customers.

• Strong resilience and effective stress management skills.

🏝️ Benefits

• Flexible working hours.

• A significant degree of responsibility along with the chance to take ownership of your own initiatives.

• Flat hierarchies that offer substantial development potential.

• Access to over 7,600 fitness partners through the EGYM Wellpass.