Operations Data Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance the operating model of the Operations Analytics team, focusing on intake, prioritization, and delivery schedules.

• Set benchmarks for analysis quality, KPI definitions, dashboard designs, documentation, and knowledge management.

• Manage the intake and prioritization of analytics requests, balancing immediate needs with strategic initiatives.

• Create repeatable processes that transform operational data into prioritized recommendations with measurable business outcomes.

• Recruit, onboard, mentor, and cultivate the skills of Operations Data Analysts.

• Establish goals, quality benchmarks, and development plans for analysts.

• Review SQL, analyses, and deliverables for precision, clarity, and actionable insights.

• Encourage analytical rigor, accountability, curiosity, and ongoing improvement.

• Collaborate with Operations leaders to define and monitor KPIs and design reporting solutions.

• Provide insights to inform operational strategy, process enhancements, staffing and capacity planning, and daily decision-making.

• Present findings, trends, and recommendations to cross-functional teams and senior stakeholders.

• Contribute to complex analyses and work with new or unstructured data sources.

• Oversee dashboards and reporting tools such as Hex, Tableau, and Grafana.

• Advocate for self-service, consistent metric definitions, and early anomaly detection.

• Collaborate with engineering on data quality, reliability, automated data tables, and pipelines.

• Maintain workflows and documentation using Confluence, Jira, and Bitbucket.

• Establish success metrics linking operational improvements to business results.

• Assess process changes and initiatives to enhance future decision-making.

⛳️ Requirements

• Over 3 years of experience in Data Analytics, Business Intelligence, Operations Analytics, Strategy, Consulting, or a related field.

• More than 1 year of experience in leading, coaching, and developing analysts or other high-performing teams.

• Proven success in building team capabilities, standards, or operating models from inception to execution.

• Proficient in SQL, including the extraction, manipulation, and understanding of large datasets across various domains, and guiding others in their work.

• Experience with Snowflake and a familiarity with cloud-based data warehousing solutions.

• Familiarity with Hex, Tableau, or Grafana.

• Ability to establish standards for intuitive dashboards that effectively communicate insights, facilitate self-service, and highlight anomalies.

• Capability to synthesize ambiguous or unstructured data within a business context to inform strategic recommendations.

• Excellent communication, facilitation, and stakeholder management skills with senior stakeholders, including the ability to define KPIs and reporting solutions.

• Skill in prioritizing and managing multiple competing projects and requests for oneself and a team.

• Knowledge of the Atlassian suite, including Bitbucket, Confluence, and Jira.

• Candidates must be currently authorized to work in the United States on a full-time basis without current or future employer sponsorship.

• Preferred: experience in consumer technology, fintech, marketplace, or high-growth digital businesses.

• Preferred: experience leading analytics for fraud, customer support, or other operational functions.

• Preferred: experience in creating automated data tables using dbt and Airflow, as well as building data pipelines and ETL processes.

• Preferred: experience using Python for generating insights.

• Preferred: experience utilizing AI and automation to enhance insight generation and operational efficiency.

🏝️ Benefits

• Equity for full-time employees.

• 401(k) dollar-for-dollar matching up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including coverage for pets.

• $10,000 per year for education reimbursement.

• Participation in Employee Resource Groups and the Inclusion Council.

• Flexible PTO.

• 9 paid holidays.

• A week-long break at the end of the year.

• 14 weeks of fully paid parental leave.

• 6 additional weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• Flexible work environment with the option for fully remote work from anywhere in the US for US-based roles.

• Hardware and software provided for home working.