Operations, Customer Success Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary contact for homeowners through phone, email, and text communications.

• Address customer inquiries and provide outstanding customer service.

• Evaluate incoming leads and collect pertinent information.

• Arrange roof inspections and appointments.

• Follow up with potential customers and ensure ongoing communication.

• Accurately record all customer interactions in the CRM system.

• Keep CRM records and digital customer files updated.

• Prepare and monitor permits and project-related documentation.

• Manage inspections, warranties, administrative workflows, and vendor coordination.

• Assist in reporting and operational tracking.

• Enhance internal processes and maintain organized documentation.

• Oversee calendars and scheduling.

• Facilitate customer communication throughout the project's duration.

• Help with invoicing and various administrative tasks.

• Support email marketing initiatives, online reviews, Google Business Profile, social media, blog content, customer emails, and project photo organization.

• Collaborate directly with the business owner to develop scalable operational systems.

• Embrace greater responsibilities, spearhead operational enhancements, and progress towards the Operations Manager role.

⛳️ Requirements

• 2+ years of experience in Customer Service, Operations, Administration, Project Coordination, Executive Assistance, or Virtual Assistance.

• Proficient in both written and spoken English.

• Strong skills in customer service and telephone communication.

• Familiarity with CRM systems.

• Competent in using Google Workspace.

• Excellent organizational skills with a keen eye for detail.

• Capable of handling multiple priorities in a dynamic environment.

• Comfortable working autonomously while adhering to established procedures.

• Consistent home office setup with reliable high-speed internet.

• Available to work during U.S. Eastern Standard Time (EST) business hours.

🏝️ Benefits

• 100% REMOTE.

• $50 Birthday Bonus.

• $200 Testimonial Bonus.

• NO TRACKER. NO PROBLEM.

• Pathway to full-time employment.

• Opportunity to collaborate directly with the business owner.

• Chance to assume greater responsibilities and evolve into a long-term Operations Manager.