Operations – Customer Success Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Partner Coordination: Foster relationships with letting agent partners through consistent communication, reaching out to agents to identify new properties and aiding in the creation of service order forms.

• Enquiry Management: Provide timely responses to incoming customer service enquiries via telephone, email, and digital messaging platforms.

• Tenant Onboarding: Systematically guide new customers through the onboarding process for their energy, gas, and broadband services to ensure a seamless move-in experience.

• Supplier Liaison: Directly coordinate with various utility suppliers to manage registration requests and monitor operational installation schedules.

• Data and Workflow Governance: Keep precise administrative records, update internal tracking systems, arrange operational follow-ups, and inform letting agents upon successful tenant onboarding.

• Digital Outreach Support: Contribute to targeted professional networking outreach initiatives and generate engaging content to assist in the management of digital media pages.

• General Administration: Perform daily general office administration tasks as needed to ensure smooth day-to-day operations.

⛳️ Requirements

• 1 to 3 years of experience in a dedicated administrative, customer service, or operational coordination position.

• Exceptional verbal and written communication skills in English.

• Strong organizational skills combined with keen attention to detail.

• High comfort level in professional communication across telephone, email, and mobile messaging channels.

• Proven ability to work independently within a remote office setting.

• Reliable internet access and a suitable, quiet home office environment.

• Legal authorization to undertake independent contract work within the South African market.

• Previous professional experience in the property, real estate, or utilities sectors (Desirable).

• Prior experience in supporting customer onboarding or client success functions (Desirable).

• Basic experience in creating promotional or brand content for digital networking platforms (Desirable).

🏝️ Benefits

• Fully remote work model offering complete geographical flexibility within South Africa.

• Entrepreneurial, supportive team culture that emphasizes proactive skill development and hands-on operational training.

• Structured commercial exposure to expanding international business frameworks and global partnership models.