CRM Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the main liaison between the client and the technical team throughout the migration process.

• Conduct consultative meetings to showcase the new Cisco platform and its advantages.

• Execute functional demonstrations (demos) and provide training sessions for clients.

• Create technical documentation, user manuals, and support resources.

• Manage the entire client onboarding and integration process.

• Identify potential risks during migration and implement preventive actions to reduce impact.

• Address technical and functional inquiries related to the platform.

• Resolve incidents or issues faced by clients during the migration promptly.

• Track adoption metrics for the new platform and suggest enhancements to improve customer experience.

• Collaborate with technical teams, support staff, and Customer Success to ensure a successful implementation.

⛳️ Requirements

• Proficient or native English (C1/C2)

• Proficient or native Portuguese (C1/C2)

• General understanding of Information Technology

• Knowledge of Computer Networking

• Exceptional verbal and written communication skills

• Comfortable with presenting and delivering training

• Consultative and customer-focused mindset

• Ability to quickly resolve problems

• Well-organized with strong priority management skills

• Capable of functioning in multicultural settings

• Familiarity with Cisco solutions (preferred)

• Background in Customer Success or Customer Experience (preferred)

• Experience with infrastructure migration projects (preferred)

• Previous experience in deploying network solutions (preferred)

• Knowledge of TCP/IP, Switching, Routing, and Wireless technologies (preferred)

• Cisco certifications (CCNA, CCNP, or equivalents) (preferred)

• Experience in international corporate environments (preferred)

🏝️ Benefits

• 100% Remote

• Duration: 5 to 11 months (with potential for extension)