Lead Customer Success Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Serve as a reliable business partner and technical intermediary for enterprise clients.

• Oversee and assess IT project milestones and achievements, including customer onboarding and workflow implementations.

• Develop processes to enhance team efficiency.

• Perform business analysis on configurations and process mappings.

• Propel business development and identify opportunities for product-market alignment.

• Set up technical platform components to meet customer specifications.

• Oversee enterprise implementations across various modules.

• Act as the main technical escalation point for customer-related issues.

⛳️ Requirements

• A Bachelor’s degree or equivalent in Business Administration, Economics, or a similar field.

• Two years of experience in a relevant role.

• Two years of experience in managing IT projects, including return on investment (ROI).

• Experience in driving business development utilizing Salesforce, B2B, and SaaS.

• Proficiency in defining modifications in IT contracts, subscription agreements, and similar documents.

• Experience in conducting business analysis related to process mapping.

• Familiarity with Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) retirement plan.

• Commuting benefits.

• Employee referral bonuses.

• Unlimited Annual Leave.

• Flexible working arrangements.

• Ownership of projects.

• Opportunities for professional development.

• Participation in global, diverse, and innovative team events.